Introduction
Ping An Healthcare and Technology Co Ltd, commonly known as Ping An Health, has released its 2024 Environmental, Social, and Governance (ESG) report. This publication follows the company’s announcement of its first-ever full-year profit, highlighting its strategic advancements in digital health and senior care services.
ESG Roadmap: The CARE Framework
The ESG roadmap, branded under the “CARE” framework, outlines key priorities across four domains, aiming to propel Ping An Health towards scalable, technology-driven healthcare solutions across mainland China and other regional markets.
Governance and Compliance
Ping An Health’s sustainability initiatives are deeply integrated within its corporate structure. A three-tier governance model ensures that board-level oversight is harmonized with daily operations. The updated development plan establishes targets for ESG compliance and monitors progress through regular internal reviews.
In terms of medical quality governance, the formation of a Pharmaceutical Quality and Safety Management Committee underscores its commitment to regulatory compliance and service standards. This comprehensive oversight system includes all employees.
Technological Innovations
In 2024, Ping An Health launched “Ping An Medical Master,” a proprietary large-scale AI model integrated into its Ping An Doctor’s Home platform. Built on a multi-modal architecture, it includes 12 specialized AI tools, deployed across numerous clinical and telehealth applications. The platform boasts a 99.8% compliance rate in electronic medical record classification and full compliance for medication accuracy.
Additionally, the company introduced its “Xin Yi” platform, a round-the-clock AI-supported consultation service for health inquiries.
Data Protection and Security
Data protection remains a top priority, with Ping An Health securing three international certifications: ISO 27001 for information security, ISO 27701 for privacy management, and ISO 27799 for medical data protection. These certifications now cover 100% of the company’s business operations.
Within the year, the company upgraded its web application firewall with a locally developed tool and enhanced its extended detection and response (XDR) platform. Internal simulations and third-party audits were performed to evaluate security readiness and staff awareness.
Community and Outreach Initiatives
Through its “Yilu Jianxing” campaign, Ping An Health delivered over 40 educational livestreams and hosted 29 in-person outreach events, aimed at improving health literacy and access to care within communities, corporate partners, and the insurance sector.
The company also expanded its remote consultation services to enhance affordability and convenience for users, particularly those in hard-to-reach areas.
Future Priorities and Corporate Growth
Looking ahead, Chairman and CEO Li Dou emphasized that Ping An Health will continue to focus on technological integration, data protection, and healthcare access, aligning its development with national health strategies and broader corporate sustainability goals.
Ping An Health’s parent company, Ping An Insurance (Group) Co of China Ltd, has recently received an AA ESG rating from MSCI for the third consecutive year—an accolade that highlights its leadership among multi-line insurers and brokers in the Asia-Pacific region. MSCI praised the group for its efforts in human capital development, digital finance, climate adaptation, and data governance.
Financial Highlights
Aside from successfully implementing its ESG initiatives, Ping An Health reported RMB 4.81 billion in annual revenue for 2024, with an adjusted net profit of RMB 158 million. Revenue from its integrated financial channel and enterprise client segments grew by 17.2% year-on-year. Notably, income from senior care services surged by 413.5%, and its corporate client base expanded to approximately 5.81 million users, marking a 13% increase.
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